Adding Customers
The customer entity is used to manage multiple services. For customers with Azure tenant configured, you can define Live Platform operators for the tenant who manage all services configured under the customer. For the customer entity, you can monitor Voice Quality and Performance Monitoring data that is sampled for devices managed under the entity and for calls managed through these devices. When added by a channel, the customer is automatically attached to the channel. Alternatively, the Service Provider or SysAdmin can attach the customer to a channel.
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1.
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In the Customers screen, click Add. |
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2.
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Enter the details of the new customer: |
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Azure Tenant ID (see below) |
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3.
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Login to the Microsoft Entra admin center or the Azure portal of the customer tenant to extract the Tenant ID for the new tenant. |
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4.
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Click the Services tab. |
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5.
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Verify that the relevant services have been enabled by your provider. |
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6.
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Configure Live Setup ID if required for metering. Obtain this value from AudioCodes . |
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8.
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Click the Contact Info tab. |
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9.
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Configure Contact details of the customer: |
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Customers' Email Address |
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Customers' Phone Number |
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Customers' Secondary Email Address |
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Customers' Secondary Phone Number |